Steering toward improvement: A roadmap to Address Drivers' Frustrations with Navigation Apps
Erika Davis
Co-Presenters: Individual Presentation
College: The Dorothy and George Hennings College of Science, Mathematics and Technology
Major: Information Technology
Faculty Research Mentor: Patricia Morreale
Abstract:
This study will research the common issues drivers face when interacting with navigation apps, focusing on usability, clarity of instructions, and app responsiveness. Navigation apps are critical in assisting drivers with route planning. Despite their widespread use, drivers encounter challenges that hinder usability. The navigation apps being looked at include Google Maps, Apple Maps, and Waze. A mixed-method approach is utilized, surveys and interviews to capture drivers’ subjective feedback, observational studies to analyze real-time app usage, and Think-Aloud protocols to understand user decision-making processes. These methodologies are designed to explore both the cognitive and behavioral aspects of app interactions, identifying common frustrations. These methods provide in-depth insights into drivers’ minds while using navigation apps. The findings aim to highlight flaws and offer recommendations for creating an overall better driving experience. By addressing these challenges, this research helps the development of user-centered solutions that promote safer, more reliable, and efficient driving experiences.