Digital government Development: comparing United States and Bangladesh

Reshat Sultana Joty

Co-Presenters: Individual Presentation

College: College of Business and Public Management

Major: MPA.PUBAD-HEALTHMGMT

Faculty Research Mentor: Jeong, Bok Gyo  

Abstract:

Abstract:Digital government plays a critical role in improving public service delivery, transparency, and citizenengagement. This poster presents a comparative analysis of digital government development inBangladesh and the United States using the E-Government Development Index (EGDI) as a keyframework. The EGDI measures a country’s digital readiness based on online services,telecommunications infrastructure, and human capital.The United States demonstrates a high level of digital maturity, supported by advanced infrastructure, askilled workforce, and a wide range of online public services. However, challenges remain, includingservice fragmentation across states, digital divides affecting rural and low-income populations, andcomplex user interfaces. In contrast, Bangladesh, while ranking at a mid-level EGDI score, has maderapid progress through mobile-first strategies, centralized platforms, and expanding digital access.Ongoing challenges include infrastructure limitations, affordability, digital skills gaps, and cybersecurityneeds.This comparison highlights how different development paths shape digital governance outcomes.Bangladesh can benefit from the U.S.’s experience in cybersecurity, data protection, and long-terminfrastructure planning, while the United States can learn from Bangladesh’s simplified, centralized, andmobile-friendly service models. Overall, the findings suggest that successful digital government dependsnot only on technological advancement but also on accessibility, usability, and inclusive design